Welcome to the Support Policy page of itgenius.lk. This page outlines the support services provided by our company and the terms under which they are offered.

1. Scope of Support

1.1. We offer support services for the products and services purchased directly from itgenius.lk. Our support covers assistance with technical issues, product inquiries, and guidance on product usage.

1.2. Support is provided via email [provide email address] during our business hours [provide business hours]. We strive to respond to all support inquiries within [provide response time].

1.3. Our support services do not cover customization requests, third-party integrations, or issues arising from modifications made to our products or services by the customer.

2. Support Channels

2.1. Customers can contact our support team via email at [provide email address]. Please include detailed information about your inquiry or issue, including any relevant screenshots or error messages.

3. Response Time

3.1. We endeavor to respond to all support inquiries within [provide response time], during our business hours. Response times may vary based on the volume of inquiries received.

4. Support Limitations

4.1. Our support services are limited to assistance with the products and services offered by itgenius.lk. We do not provide support for third-party products or services, including hardware or software not sold by itgenius.lk.

4.2. We reserve the right to refuse support for inquiries that are beyond the scope of our support policy or are deemed inappropriate or abusive.

5. Support Exclusions

5.1. Our support services do not cover the following:

• Assistance with products or services not purchased directly from itgenius.lk
• Training or tutorials on how to use third-party software or services
• Consulting services or professional advice unrelated to our products or services

6. Product Updates and Maintenance

6.1. We regularly release updates and patches to improve the functionality and security of our products and services. Customers are responsible for ensuring that they have the latest updates installed.

7. Feedback and Suggestions

7.1. We welcome feedback and suggestions for improving our products and services. Customers can submit feedback via email at info@itgenius.lk.

8. Changes to Support Policy

8.1. We reserve the right to modify or update our Support Policy at any time without prior notice. Any changes to the Support Policy will be effective immediately upon posting on this page.