Welcome to the Return Policy page of itgenius.lk. This page outlines our policy regarding returns, exchanges, refunds, and cancellations for products purchased from our website.

1. Returns and Exchanges

1.1. We want you to be completely satisfied with your purchase from itgenius.lk. If you are not satisfied with your purchase for any reason, you may return it within 10 days from the date of purchase for a full refund or exchange.

1.2. To be eligible for a return or exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.3. Certain products may be exempt from being returned or exchanged due to hygiene reasons, perishable nature, or other restrictions. These products will be clearly marked as non-returnable on the product page.

2. Refunds

2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.

3. Cancellations

3.1. If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but orders that have already been shipped cannot be canceled.

4. Return Shipping

4.1. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

5. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact us immediately. We will provide instructions on returning the item and will arrange for a replacement or refund.